Shipping Policy
Thank you for choosing Casa De Sol. Every artwork is carefully prepared and packaged to ensure it arrives safely and in perfect condition.
Processing Times
Most orders are processed within 3–7 business days after payment has been received.
As many of our pieces are made to order, larger framed artworks or custom orders may require additional production time. If your order will take longer than expected, we will contact you as soon as possible.
Please note that processing times do not include shipping time.
Shipping Within Australia
We currently ship Australia-wide using trusted courier services.
Estimated delivery times are:
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Victoria: 2–5 business days
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Interstate Metro Areas: 3–7 business days
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Regional & Remote Areas: 5–10 business days
Delivery times are estimates only and may vary during peak periods or due to circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).
You can use this information to monitor your delivery.
Packaging
Every artwork is carefully inspected before dispatch and securely packaged using protective materials to minimise the risk of damage during transit.
Framed artworks receive additional protective packaging to help ensure they arrive safely.
Delivery
Please ensure the shipping address provided at checkout is accurate.
Casa De Sol is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information supplied by the customer.
If a delivery is missed, your parcel may be redirected to a local collection point or returned to the courier's depot. Any re-delivery charges may be the responsibility of the customer.
Damaged or Lost Parcels
If your order arrives damaged, please contact us within 48 hours of delivery.
To assist with your claim, please include:
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Your order number
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Photographs of the damaged packaging
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Photographs of the damaged artwork
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A brief description of the damage
If a parcel is lost in transit, please contact us as soon as possible. We will work with the shipping provider to investigate and resolve the issue.
Delivery Delays
While we aim to dispatch and deliver orders within the estimated timeframes, delays can occasionally occur due to courier services, weather events, public holidays or other circumstances beyond our control.
We appreciate your patience and understanding should this occur.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Casa De Sol
Email: studio@casadesol.com.au
Website: www.casadesol.com.au