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Refund Policy

At Casa De Sol, every artwork is carefully produced and inspected to ensure it meets our quality standards before it is shipped.

We want you to love your purchase. If there is an issue with your order, we're here to help.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair or refund where a product has a major fault, is significantly different from its description, is not of acceptable quality or does not do what it is reasonably expected to do.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

 

Change of Mind

As many of our artworks are printed, framed or produced specifically for each customer, we do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect size selected

  • Incorrect frame colour selected

  • Ordering the wrong product

  • Preference changes after your order has entered production

Please carefully review your order before completing your purchase.

 

Damaged or Faulty Products

If your artwork arrives damaged or has a manufacturing fault, please contact us within 48 hours of delivery.

To help us assess the issue, please provide:

  • Your order number

  • Photographs of the damaged packaging

  • Photographs of the damaged artwork

  • A brief description of the problem

Once we have reviewed the information, we will work with you to provide an appropriate remedy in accordance with Australian Consumer Law. This may include:

  • A replacement

  • A repair (where appropriate)

  • A refund

 

Lost or Missing Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

 

Order Cancellations

Orders may be cancelled before production begins.

Once production has commenced, cancellation may not be possible because the artwork has been custom made for your order.

If you wish to cancel an order, please contact us as soon as possible after placing it.

 

Refund Processing

Where a refund has been approved, it will be processed using the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

 

Return Shipping

If a return is required because a product is faulty, damaged or incorrect, Casa De Sol will provide instructions regarding the return and, where appropriate, cover reasonable return shipping costs.

If a return is requested for any reason not covered by Australian Consumer Law, return shipping costs are the responsibility of the customer where a return is accepted.

 

Colour & Product Variations

We make every effort to accurately display our artwork on our website.

Please note:

  • Colours may appear differently depending on your monitor or mobile device.

  • Timber frames naturally vary in grain and tone.

  • Slight variations in handmade products are normal and are not considered defects.

These variations do not qualify for a refund or replacement.

 

Contact Us

If you have any questions about your order or this Returns & Refund Policy, please contact us.

Casa De Sol

Email: studio@casadesol.com.au

Website: www.casadesol.com.au

We aim to respond to all enquiries as promptly as possible and will always work with you to resolve any genuine issues fairly.

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